New Advanced Customer Portal 2.0

Today we launched a new and improved Advanced Customer Portal.  What changed?  

1.  New look and feel making it easier for your customers to self serve.  See example screen shot below.
2.  Your customers can see tickets you have associated with them individually as well as their organization.
3.  Customers can download their tickets to excel.
3.  The Knowledge base displays both ticket KB's as well as Wiki articles that have been made visible to your customers.
4.  Searching will return ticket results & KB/Wiki articles.
5.  Your customers can manage their personal information as well as their login password.

Feature side note #1:  The Advanced Portal is only available in the Enterprise and Support Desk Edition.  Also, the Support Desk edition will not include the Products section.

Feature side note #2:   Within your TeamSupport account under the Wiki section, there is a new option to mark an article visible on the portal.  You will see this option when either creating or editing an article.







 del.icio.us  Stumbleupon  Technorati  Digg 

Posted by Eric Harrington at 11/14/2009 10:22 AM
Categories: products
Tags: customer portal customer service new features
 

What did you think of this article?




Trackbacks
Trackback specific URL for this entry
  • No trackbacks exist for this entry.
Comments
  • No comments exist for this entry.
Leave a comment

Submitted comments will be subject to moderation before being displayed.

 Enter the above security code (required)

 Name (required)

 Email (will not be published) (required)

 Website

Your comment is 0 characters limited to 3000 characters.