Customize Your Tickets!
This week we added a really cool feature to TeamSupport and so far, the response has been fantastic. I usually try not to write about every little feature we add, but in this case I am really excited about this as is the rest of our team - (and our customers!)
TeamSupport customers can now create as many types of tickets and even upload a custom 16x16 icon to make their experience even more unique to their needs.
In addition, these ticket types can have their own set of custom fields and workflow. Also, tickets do not have to be just about issues and the like. You can literally create any type of ticket you need to manage.
The potential & flexibility is endless!
Here is an example of what I did in my account:
We include some stock icons to choose from of course, but be creative and have fun with your tickets!
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